Posted by Jane Townsend
As the Questionmark European Users Conference draws closer, we are looking forward to many customer presentations along with sessions on using Questionmark technologies effectively and following best practices.
We’re pleased to have Matt Bushby from HSBC – a multinational banking and financial services organisation — on the conference program. Matt will present a case study on the challenges HSBC faced consolidating its global learning programs while at the same time upgrading to a newer version of Questionmark Perception. This new system will put content at the fingertips of employees throughout the world, but a secure, integrated deployment on such a large scale presents some special challenges. I talked with Matt this week to find out about his plans for the conference.
Tell me about your work at HSBC.
I am the UK assessment specialist, which means I’m responsible for the consultancy, design and build of online assessments within HSBC’s UK bank. Any assessment we do, any or question we do, basically comes across my desk. I’m also the global subject matter expert for Questionmark within HSBC, so if anyone has any issues, has a problem or wants to know how to do something, they come to me.
So you’re very, very busy!
Yes, that’s the word I’d use!
How are you using assessments at the bank?
Within the UK we use it for Regulatory testing. So job roles that fall under the governance of the Financial Services Authority take compliance assessments via Questionmark, through our SumTotal learning management system. We also use Questionmark assessments for non-regulatory, high-stakes testing too. Elsewhere in the HSBC Group, some of our people also use Questionmark for quizzes, but here in the UK we focus on higher-stakes, secure assessments.
What are you going to talk about at the conference?
I’ll be describing the special challenges of working with a corporate environment – from the point of view of a large multinational corporation. In addition to upgrading to a new version of Questionmark Perception, we joined up numerous different learning management systems into one global system. This has will enable the sharing of content in a far more effective way, but it was a massive task.
The challenges involve how you scale the system so people still have access to it while, at the same time, IT maintains centralised control of the servers. How do you efficiently update the database from one version of Perception to another? How do you manage multilingual assessments? How do you handle test security? How can the global SME best share knowledge about assessment management with colleagues in Hong Kong or South America? And what issues are involved in collaborating with test authors from many different countries?
I’ll talk about some of the pitfalls and challenges we’ve faced and the solutions we’ve worked out. I’ll also talk about the support Questionmark has given us to make a template customisable for different languages.
What are you looking forward to about the conference?
The thing I like most about the conference is the networking. It’s sitting with other people. It’s talking about our experiences. It’s a chance to catch up with people from Questionmark. I have a really good working relationship with Questionmark support, and we talk on the phone – but it’s important to take time to put faces to names, to link up, to work on the relationship. I like being involved with the product, the company and the customers – and to find out how they do things.