Posted by Joan Phaup
The Medical Group Management Assocation (MGMA) and its standard-setting and certification body, the the American College of Medical Practice Executives (ACMPE), have long sought effective ways to enhance the knowledge and skills of administrators, CEOs, physicians in management, board members, office managers and many other management professionals.
Their work in promoting the personal and professional growth of people involved in managing medical practices requires the ability to provide certification tests to a widely dispersed audience.
A switch nearly 10 years ago from paper-based to computerized testing made it possible to offer more certification tests to more people in more locations. This move reduced travel costs for candidates and offered them more flexibility as to when and where to take tests.
Still, an internal exam delivery network required a lot of attention, and some candidates still had to travel long distances to take quarterly exams at just 30 testing sites,. A more recent switch to secure, cloud-based delivery, using Questionmark OnDemand Services, has made ACMPE exams available at more than 230 sites, with six exam dates per quarter.
The move has also given ACMPE staff more time to focus on their own specialized tasks by delegating hardware maintenance, software upgrades secure test delivery and many other tasks. You can get more details about this by reading our case study about MGMA.