Posted by Joan Phaup
I chatted with Adam Zaller from Services University of NCR during the Questionmark 2009 Users Conference. Adam told me about the university’s global skills-based certification program for customer engineers who repair equipment such as ATMs in more than 45 countries. From day one, the most experienced engineers have helped design and build the program. That includes helping to provide test content.
Listen in on our conversation to find out more.