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Podcast: Global Skills-Based Certification

Posted by Joan Phaup I chatted with Adam Zaller from Services University of NCR during the Questionmark 2009 Users Conference. Adam told me about the university’s global skills-based certification program for customer engineers who repair equipment such as ATMs in more than 45 countries. From day one, the most experienced engineers have helped design and […]

Streamlined certifications for a global IT services workforce

Posted by Joan Phaup NCR automated tellers machines (ATMs) and other self-service technologies are used all over the world, and the thousands of technicians who maintain them need to keep pace with constantly changing technology as well as the general wear and tear of heavy use. NCR University, the company‚Äôs training arm, runs a global […]