Why Digital Badges are Win-Win-Win

Digital badges are a validated, electronic measure of achievement that are starting to be very widely used in the workplace, in education and in certification. This article explains some of the reasons why they are genuinely a win for all involved.

Picture of a badge with the Questionmark logo on it saying "Data Security Proficient"

A little while ago, achievements were recognized with a paper certificate, which you could frame and put on your office wall. But with digital printing, paper certificates have become easy to forge, and with the Internet, a lot of offices are virtual. So nowadays recognition of achievement is often with a digital certificate or badge. Digital badges use a picture (like the one on the right) to summarize what the badge is and are backed up with detailed information that can be verified online. Many people put badges on their LinkedIn or other social media accounts.

Digital badges can be used for many purposes including:

  • Giving a certificate on passing a test or exam
  • Showing completion of a course
  • Recognize other accomplishments, major and minor
  • Help signpost pathways to learning with each step a badge

With Questionmark Badging, you can award digital badges when someone passes an assessment.

A key human need is to achieve goals and for others to value our achievements, and digital badges provide a mechanism to help satisfy these needs.

Three circles showing Society, Organizations and IndividualsDigital badges can be win-win-win for society, organizations and individuals.

Society

As technology changes and the world becomes more global, skill shortages are a significant issue to the global economy. According to the OECD, “in most countries, large shares of employers complain that they cannot find workers with the skills that their businesses require”.

Digital badges help reduce skill shortages by encouraging and documenting the acquisition of important skills and by recognizing competencies at a distance. They allow a society to increase citizen contributions and help mobility of skills which drives economic value.

Organizations

The most tangible benefit for digital badges is to the organizations who issue them. Digital badges provide a great opportunity for companies, universities and colleges and certification providers.

  • In the workplace, employers can issue badges to provide recognition of e-learning or instructor led training and to show achievement of important competencies. Badges motivate employees to develop current skills which make a business difference to the employer, and they recognize employees for achievement. For many employees, being recognized for an achievement is as important as a pay rise or other more tangible benefit.
  • Universities and colleges can issue badges to students to show the module make-up in their courses, to encourage or showcase extra achievement or for short courses outside the usual curriculum.
  • Certification providers can give candidates a shareable badge, which encourages them to engage with the provider and promotes the certification brand. Digital badges also allow micro-credentials and delta credentials to deal with fast moving technology.

Individuals

Lastly, for individuals, digital badges help develop skills and careers. Digital badges let individuals showcase their achievements, grow self-esteem with a sense of accomplishment and obtain recognition for what they do as employee and/or as citizen.

 

Digital badges make sense for society, for organizations and for individuals. The improved competence and communication about competence they encourage improves society. Organizations gain skills and a new currency to reward their workforce. And badge earners gain recognition and a sense of achievement. It is important that badge issuers set up a good process to ensure their badges are credible and sustainable measures of achievement, but if this is done, badges are truly win-win-win.

If you are interested in learning more about digital badges, you can see information on Questionmark’s solution here.

GDPR: 6 months to go

Posted by Jamie Armstrong

Anyone working with personal data, particularly in the European Union, will know that we are now just six months from “GDPR day” (as I have taken to calling it). On 25-May-2018, the EU General Data Protection Regulation (“GDPR”) will become applicable, ushering in a new privacy/data protection era with greater emphasis than ever on the rights of individuals when their personal data is used or stored by businesses and other organizations. In this blog post, I provide some general reminders about what the GDPR is and give some insight into Questionmark’s compliance preparations.

The GDPR replaces the current EU Data Protection Directive, which has been around for more than 20 years. To keep pace with technology advances and achieve greater uniformity on data protection, the EU began work on the GDPR over 5 years ago and finalized the text in April 2016. There then followed a period for regulators and other industry bodies to provide guidance on what the GDPR actually requires, to help organizations in their compliance efforts. Like all businesses that process EU personal data, whether based within the U.S., the EU or elsewhere, Questionmark has been busy in the months since the GDPR was finalized to ensure that our practices and policies align with GDPR expectations.

For example, we have recently made available revised versions of our EU OnDemand service and US OnDemand service terms and conditions with new GDPR clauses, so that our customers can be assured that their agreements with us meet data controller-data processor contract requirements. We have updated our privacy policy to make clearer what personal data we gather and how this is used when people visit and interact with our website. There is also a helpful Knowledge Base article on our website that describes the personal data Questionmark stores.

GDPR

One of the most talked-about provisions of the GDPR is Article 35, which deals with data protection impact assessments, or “DPIAs.” Basically, there is a requirement that organizations acting as data controllers of personal data (meaning that they determine the purpose and means of the processing of that data) complete a prior assessment of the impacts of processing that data if the processing is likely to result in a high risk to the rights and freedoms of data subjects. Organizations will need to make a judgment call regarding whether a high risk exists to require that a DPIA be completed. There are scenarios in which a DPIA will definitely be required, such as when data controllers process special categories of personal data like racial origin and health information, and in other cases some organizations may decide it’s safer to complete a DPIA even if not absolutely necessary to comply with the GDPR.

The GDPR expects that data processors will help data controllers with DPIAs. Questionmark has therefore prepared an example draft DPIA template that may be used for completing an assessment of data processing within Questionmark OnDemand. The draft DPIA template is available for download now.

In the months before GDPR day we will see more guidance from the Article 29 Working Party and national data protection authorities to assist organizations with compliance. Questionmark is committed to helping our customers being compliant with the GDPR and we’ll post more next year on this subject. We hope this update is useful in the meantime

Important disclaimer: This blog is provided for general information and interest purposes only, is non-exhaustive and does not constitute legal advice. As such, the contents of this blog should not be relied on for any particular purpose and you should seek the advice of their own legal counsel in considering GDPR requirements.

Badging and Assessment: If they know it, let them show it!

Posted by Brian McNamara

We are delighted to announce the availability of Questionmark Badging!

With Questionmark Badging and Questionmark OnDemand, you can grant “badges” to participants based on the outcomes achieved on assessments such as certification exams, post-course tests or advancement exams.Badges associated with Questionmark assessments provide participants with portable, verifiable digital credentials.

Badges aligned with Questionmark assessments can be tied in with competencies and achievements, helping organizations provide recognition and motivation for increasing knowledge and skills. For credentialing and awarding bodies, they can increase the visibility and value of certification programs.

The new app couples Questionmark’s capabilities in delivering valid, reliable and trustworthy assessments with the industry-leading digital credentialing platform from Credly. More than just a visual representation of accomplishment, digital badges provide participants with verifiable, portable credentials that can be shared and displayed across the web, including social networking sites such as LinkedIn, Facebook and Twitter.

Find more info about Questionmark Badging right here!

Learning, Training and Assessments in Regulatory Compliance – Implementation Best Practices

Posted by John Kleeman

I’m pleased to let you know of a new joint SAP and Questionmark white paper on implementation best practices for learning, training and assessments in regulatory compliance. You can download the white paper here.

There has been a huge change in the regulatory environment for companies in the last few years. This is illustrated nicely by the graph below showing the number of formal warning letters the U.S. Food and Drug Administration (FDA) issued in the period from 2010 to 2016 for various compliance infractions.

Rise in FDA warning letters from 2010 to 2016, numbers increase from a few hundred a year to over 10,000 a year

Of course it’s not just letters that regulators issue, there have also been huge increases in the fines issued on companies in areas including rules breaches in banking, data protection, price-fixing and manufacturing.

Failure to effectively train or assess employees is a significant cause of compliance errors, and this white paper authored by SAP experts Thomas Jenewein, Simone Buchwald and Mark Tarallo and me (Questionmark Founder and Executive Director, John Kleeman) explains how technology can help address the issue.

The white paper starts by looking at key factors increasing the need for training, learning, and assessments to ensure that businesses stay compliant and then goes on to consider three drivers for compliance learning – Organization Imposed, Operations Critical and Regulatory. The white paper then looks at how

  • A Learning Management System (LMS) can manage compliance learning
  • Learning Content and Documentation Authoring Tools can author compliance learning
  • An Assessment Management System can be used to diagnose the training needed, to help direct learning and to check competence, knowledge and skills.

A typical LMS includes basic quiz and survey capabilities, but when making decisions about people, such as whether to promote, hire, fire, or confirm competence for compliance or certification purposes, companies need more. The robust functionality of an effective assessment management system allows organizations to create reliable, valid, and more trustworthy assessments. Often, assessment management systems and LMSs work together, and test-takers will often be directed to take assessments by using a single sign-on from the LMS.

The white paper describes how companies can use SAP SuccessFactors Learning, SAP Enable Now and Questionmark software work together productively to help companies manage and deliver effective compliance learning, training and assessments – to mitigate regulatory risk. It goes on to describe some key trends in compliance training and assessments that the authors see going forwards, including how cybersecurity and data protection are impacting compliance.

The white paper is a quick, easy and useful read – you can download it here.

New white paper: Questionmark and Microsoft Office 365

Posted by John Kleeman

I’m pleased to inform you of a new white paper fresh off the press on Questionmark and Microsoft Office 365.

Office logoThis white paper explains how Microsoft Office 365 complements the Questionmark OnDemand assessment management system; and how you can use Office 365 to launch Questionmark surveys, quizzes, tests and exams, how to consume Office 365 resources within Questionmark, and how Office 365 can help analyze results from assessments. You can download the white paper here.

The white paper also describes some of the reasons that organizations use assessments and why it is important for assessments to be valid, reliable and trustable.

Launching assessments from Office 365

Being able to call assessments from within Office 365 allows you to closely connect an assessment to content, for example to check understanding after learning. The white paper describes how you can:

  • Call Questionmark assessments from the Office 365 app launcher
  • Launch an assessment from within a Word, Excel or other Office document
  • Embed an assessment inside a PowerPoint presentation
  • Launch or embed assessments from SharePoint
  • Use SAML to have common identities and seamless authentication between Office 365 and Questionmark OnDemand. The benefit of this is that test-takers can login once to Office 365 and then can take tests in Questionmark OnDemand without needing to login again.

Using Office 365 resources within assessments

Illustration of a picture of a video being used inside an assessmentAssessments of competence are in general more accurate when the questions simulate the performance environment being measured. By putting video, sound, graphics and other media within question stimulus, you help put the participant’s mind into an environment closer to how he/she will be when doing a real-world job task. This makes the question more accurate in measuring the performance of such tasks.

To help take advantage of this, a common use of Office 365 with Questionmark OnDemand is  to make media and other resources that you can use within assessments. The white paper describes how you can use Office 365 Video, PowerPoint, SmartArt and other Office 365 tools to make videos and other useful question content.

Using Office 365 to help analyze results of assessments

People have been using Microsoft Excel to help analyze assessment results since the 1980s and the white paper describes some suggestions on how to do that most effectively with Questionmark OnDemand.

Newer Microsoft tools can also be used to provide powerful insight into assessment results. Questionmark OnDemand makes available assessment data in an OData feed, which can be consumed by business intelligence systems like Power BI. OData is an open protocol to allow the creation and consumption of queryable and interoperable data in a simple and standard way. The white paper also describes how to use OData and Power BI to get further analysis and visualizations from Questionmark OnDemand.

 

The white paper is easy to read and gives practical advice. I recommend reading this white paper if your organization uses Office 365 and Questionmark or if you are considering doing so. You can download the white paper (free with registration) from the Questionmark website.  You can also see other white papers, eBooks and other helpful resources at www.questionmark.com/learningresources.

 

Questionmark Conference 2018 – Registration is Open!

Posted by Brian McNamara

We are excited to announce that registration for Questionmark Conference 2018 is now open!

Questionmark customers will gather March 6th – 9th in Savannah, Georgia, for three days of learning, networking and professional development opportunities.   Whether you are a new user or a pro, Questionmark Conference is the ideal place to get vital information, insight and learning about the latest assessment technologies.

Join us at the Westin Savannah Harbor to enjoy southern hospitality with your peers and the Questionmark team to:

  • Learn about new Questionmark features and functions
  • Attend engaging hands-on product training sessions
  • Network with fellow Questionmark users
  • Get valuable tips, insights and best-practice guidance
  • Plan for the future with a sneak peek at the product road map

Registration is now open at special early-bird rates. Visit the conference website today for details!

Questionmark Conference 2018: Assess for Success | March 6-9 in Savannah

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