Posted by Julie Delazyn
Modern organizations need their people to be competent.
Would you be comfortable in a high-rise building designed by an unqualified architect? Would you fly in a plane whose pilot hadn’t passed a flying test? Would you send a sales person out on a call if they didn’t know what your products do? Can you demonstrate to a regulatory authority that your staff are competent and fit for their jobs if you do not have trustworthy assessments?
In all these cases and many more, it’s essential to have a reliable and valid test of competence. If you do not ensure that your workforce is qualified and competent, then you should not be surprised if your employees have accidents, cause your organization to be fined for regulatory infractions, give poor customer service or can’t repair systems effectively.
The white paper, Assessment Results you Can Trust, explains that trustworthy assessment results must be both valid (measuring what you are looking for them to measure) and reliable (consistently measuring what you want to be measured).
For assessments to be valid and reliable, it’s necessary to follow structured processes at each step from planning through authoring to delivery and reporting.
The white paper covers these six stages of the assessment process:
- Planning assessment
- Authoring items
- Assembling assessment
- Pilot and review
- Analyze results
Following the advice in the white paper and using the capabilities it describes will help you produce assessments that are more valid and reliable — and hence more trustable.
To download the complimentary white paper, click here.
Interested in finding out more about authoring assessments you can trust? Make sure to join April Barnum’s session: Authoring Assessments You Can Trust: What’s the Process? We look forward to seeing you in Miami next week at Questionmark Conference 2016!