Podcast: Jarrod Morgan of ProctorU explains live monitoring of online tests

Posted by Joan Phaup

Andrew Jackson University, a distance education school based in Birmingham, Alabama, faced a big question several years ago: How could students take tests the same way they pursued their studies — off campus, via the internet — with the same level of security they would encounter in a test center?

Jarrod Morgan, who was then the school’s director of technology, recently told me the answer:

Jarrod Morgan

 We decided to come up with our own process based on the face-to face monitoring experience that’s been used by colleges and universities and test centers for decades and decades.
What that means is that you have to see the person, you have to see what they’re doing, and you have to know who they are. So if you can do all three of those, see the person, see what they’re doing, and know who they are, you’ve essentially monitored that exam the same way you would do it in a test center.

Great idea! But how did they implement it? By using webcams, screen-sharing technology and layered authentication methods, with a live proctor observing each test taker.

The success and popularity of this solution led to the formation of ProctorU, a live, online proctoring/monitoring service that allows people to complete assessments from wherever they are while  ensuring exam integrity. Questionmark partners with ProctorU to bring added security for higher-stakes exams taken outside testing centers.

In this podcast interview with  Jarrod, now the company’s vice president of business development, you will hear more about how online monitoring works and why  academic institutions, businesses and other organizations are choosing this option. We also talked about various security challenges, including identity fraud, and how to combat them. We touched on how test takers have responded to this idea, too. Feel free to listen in!


3 Responses to Podcast: Jarrod Morgan of ProctorU explains live monitoring of online tests

  1. Todd says:

    Very interesting podcast. The ProctorU solution sounds like a 1:1 model, a remote proctor for each test taker. It will be interesting to see if they can evolve their solution to allow for 1 proctor to administer more than 1 test taker like you would have in a test center.

  2. Julie Delazyn says:

    Hi Todd,

    Thank you for your comment. Jarrod Morgan has replied to your question: As far as the test taker is concerned, we are on-to-one (they only see one person there monitoring them). But proctors can monitor an average of 4-6 test takers at once.

    Kind regards,


  3. […] you would like to know more about how live online proctoring works, you can tune in to a podcast with Jarrod Morgan of […]

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