Questionmark OnDemand Assessment Management System now HIPAA-compliant

Jamie ArmstrongPosted by Jamie Armstrong

Questionmark recently began offering US OnDemand Service customers the option of entering into an additional agreement for compliance with HIPAA (the US Health Insurance Portability and Accountability Act).

I’d like to provide some brief information on this exciting new development, particularly for those not familiar with what HIPAA is or involves. You can easily find additional information and resources on the U.S. Department of Health & Human Services website.

What is HIPAA and what kind of information or data does it cover?
HIPAA is a US federal law that in very general terms regulates access to and handling of “protected health information” (“PHI”) and provides individuals with important rights regarding their health information. PHI includes these categories of information:

  • health information collected from a person;
  • information relating to health conditions or health care provision created or received by an organization such as a health care provider, and;
  • information that either identifies or can reasonably be used to identify an individual.

For example, data gathered or used as part of an assessment using Questionmark OnDemand that relates to past, present or future health or condition may be PHI under HIPAA.

What types of organizations are subject to HIPAA requirements?
HIPAA applies to two main categories of organization having access to PHI. These are known as “covered entities” and “business associates.” A Questionmark customer that is a health plan or health care provider, e.g. a hospital, clinic or health insurance company,  may be a covered entity for HIPAA. Business associates include organizations receiving or maintaining PHI on behalf of a covered entity for functions such as data processing or administration (among other things). Questionmark may be a business associate in providing the OnDemand Service to customers that are either covered entities or business associates performing services for their own covered-entity clients.

What does HIPAA require?
HIPAA requires that covered entities and business associates meet various security, breach notification and privacy requirements. They must meet the requirements applicable to them internally and also have contracts with any third parties that may have access to PHI. This ensures  that these third parties are subject to the same restrictions and conditions. Before offering OnDemand Service customers the option of entering into a HIPAA business associate agreement, Questionmark completed a security and legal review to ensure compliance with relevant HIPAA requirements.

We are interested in obtaining HIPAA-compliant OnDemand Services.  How do we sign a HIPAA business associate agreement with Questionmark?
You can find our HIPAA business associate agreement here. If you’d like to learn more please contact your account manager. Questionmark is committed to safeguarding PHI in accordance with the HIPAA standards and looks forward to discussing your HIPAA compliance requirements.

Important disclaimer: This blog is provided for general information and interest purposes only, is non-exhaustive and does not constitute legal advice. As such, the contents of this blog should not be relied on for any particular purpose and you should seek the advice of your own legal counsel in considering HIPAA requirements.

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