Posted by John Kleeman
In my post last week, I shared some information on six of the responsibilities of assessment sponsors acting as Data Controllers when delivering assessments in Europe:
1. Inform participants
2. Obtain informed consent
3. Ensure that data held is accurate
4. Delete personal data when it is no longer needed
5. Protect against unauthorized destruction, loss, alteration and disclosure
6. Contract with Data Processors responsibly
Here is a summary of the remaining responsibilities:
7. Take care transferring data out of Europe
You need to be careful about transferring assessment results outside of the European Economic Area (though Canada, Israel, New Zealand and Switzerland are considered safe by the EU). If transferring to another country, you should usually enter into a contract with the recipient based on standard clauses called the “EU Model Clauses” and by performing due diligence. You can also send to the US if the US company follows the US government Safe Harbor rules, but German data protection authorities require further diligence beyond Safe Harbor.
8. If you collect “special” categories of data, get specialist advice
The data protection directive defines “special” categories of data, covering data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, as well as data concerning health or sex life. Many assessment sponsors will choose not to collect such information as part of assessments, but if you do collect this, for example to prove assessments are not biased, the rules need to be carefully followed. Note that some information may be obtained even if not specifically requested. For example, the names Singh and Cohen may be an indication of race or religious belief. This is one reason why getting informed consent from data subjects is important.
9. Deal with any subject access requests
Data protection law allows someone to request information you are holding on them as Data Controller, and if you receive such a request, you will need to review it and respond.
You will need to check specific country rules for how this works in detail. There are typically provisions to prevent people from gaining access to exam results in advance of their formal adjudication and publication.
10. If the assessment is high stakes, ensure there is review of any automated decision making
The EU Directive gives the right “to every person not to be subject to a decision which produces legal effects concerning him or significantly affects him and which is based solely on automated processing of data”. You need to be careful that important decisions are made by a person, not just by a computer.
For high-stakes assessments, you should either include a human review prior to making a decision or include a human appeal process. In general, an assessment score should be treated as one piece of data about a person’s knowledge, skills and/or attitudes and you should thoroughly review the materials, scores and reports produced by your assessment software to ensure that appropriate decisions are made.
This is not required everywhere, but it is a sensible thing to do. Most Data Controllers established in Germany need to appoint a data protection officer, and all organizations are likely to find it helpful to identify an individual or team who understands the issues, owns data protection in the organization and ensures that the correct procedures are followed. One of the key duties of the data protection officer is to train employees on data protection.
I recommend (and it’s something we do ourselves within Questionmark) that all employees are tested annually on data security to help ensure knowledge and understanding.
12. Work with supervisory authorities and respond to complaints
You need to register with supervisory authorities in many jurisdictions and provide a route to make complaints and must respond to complaints.
If you want to learn more, then please read our free-to-download white paper: Responsibilities of a Data Controller When Assessing Knowledge, Skills and Abilities [requires registration].