Posted by Chloe Mendonca
Earlier this month I had the pleasure of speaking with The International University of Languages and Media (IULM) based out of Milan, Italy. IULM has been using Questionmark’s Assessment Management System for almost 10 years, so I was also keen to see what prompted their recent move from managing their assessment program on-premise to Questionmark OnDemand (Questionmark’s SaaS cloud-based solution).
IULM serves approximately 5,000 students enrolled across a range of postgraduate and undergraduate courses including interpretation, translation and cultural studies; communication, public relations and advertising, and arts and tourism.
Patrizia Lettieri, the digital platform administrator in the university’s IT department explains why after 10 years, the IULM decided to make the move: “Our teachers liked using Questionmark; we didn’t want to change that, but there was definitely a need for a more scalable and innovative solution that would match the direction the university was headed in terms of growth. Security and reporting were also very important to us and there is nothing on par with Questionmark OnDemand in regards to security and reporting.”
Here are some highlights from our conversation. You can read the entire case study here.
A big draw for IULM in using Questionmark was the ease of use when it came to assessment authoring and improving the way items are written and also the efficiency with which they can manage their item bank. Patrizia elaborates: “The variety of item types and ability to embed images, videos and links into our questions and feedback enable us to further develop the way we are helping our students to learn. Meta tagging of items is also very simple. Before using OnDemand we had to separate these into different folders and our teachers used to delete items that were invalid. Now we can easily assign the appropriate meta tags and modify the status of questions to retired if they are invalid.”
Scalability and save-as-you-go
Before using Questionmark OnDemand IULM had a few challenges when it came to assessing large numbers of students. With OnDemand, IULM can reliably deliver their assessments to multiple classes of students. And in the event that something does go wrong — such as a power cut or other technical failure — Questionmark’s save-as-you-go is there to ensure student answers are automatically saved at regular intervals. “My priority is the students; they are our customers and I want them to be comfortable,” adds Patrizia. “With OnDemand everything runs smoothly and our students are more comfortable and confident when taking their assessments.”
It used to be that every day, staff and students at the university were having to interact with a variety of applications requiring individuals to remember different credentials for the various applications. “With Questionmark OnDemand, we were able to take advantage of single sign-on (SSO). For a forward-thinking technological university, improving access for both students and staff just made sense for us.” SSO also saves IULM time on the administrative side. Once students have completed their studies and leave the university, staff no longer have to remove their access to each application but only need to remove each student’s identity provider account. Without that account, the student can no longer log on to any of the linked applications.
Being an international university, having students who speak different languages is a common scenario. Questionmark’s multilingual delivery helps IULM accommodate students whose first language is not Italian or English by enabling them to change the delivery interface to their preferred language. Having the navigation controls in a participant’s own language can often make students feel more at ease during the test taking experience.
If you’re interested in trying out Questionmark OnDemand, request a demo today and one of our team will show you how simple assessment management can be.