The Importance of Safety in the Utilities Industry: A Q&A with PG&E

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Posted by Julie Delazyn

Wendy Lau is a Psychometrician at Pacific Gas and Electric Company (PG&E). She will be leading a discussion at Questionmark Conference 2016 in Miami, about Safety and the Utilities Industry: Why Assessments Matter.

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Wendy Lau, Psychometrician, PG&E

Wendy’s session will describe a day in the life of a psychometrician in the utilities industry. It will explore the role assessments play at PG&E, and how Questionmark has helped the company focus on safety and train its employees.

I recently asked her about her session:

Tell me about PG&E and its use of assessments:

PG&E is a utilities company that provides natural gas and electricity to most of the northern two-thirds of California. Over the years, we have evolved into a more data-driven company, and Questionmark has been a part of that for the past 7 years. Having assessments readily available and secured within a platform that we can trust is very important to PG&E. We are also glad to have found a testing tool that offers such a wide variety of question types.

Why is safety important in the utilities industry?

Depending on the activity that our employees perform, most of the work has serious safety implications — whether it is a lineman climbing up a  pole to perform liveline work or a utility worker digging near a major gas pipeline. Our technical training must have safety in mind and, more importantly, it must ensure that after going through training, employees are competent to perform their tasks safely and proficiently. In order to ensure workforce capability, we rely heavily on testing to prove that our workforce is in fact safe and proficient and that the community we serve and our employees are safe and receiving reliable services.

What role does Questionmark play in ensuring that safety?

Questionmark helps us focus on safety-related questions by allowing special assessment strategies such as identifying critical versus coachable assessment items and identifying cutscores for each accordingly. Questionmark also allows a secured platform so that we can ensure our test items are never compromised and that our employees are truly being assessed under fair circumstances.

To find out more about the role of Questionmark plays in ensuring safety, you’ll just have to attend my session at Questionmark Conference 2016 in Miami!

What are you looking forward to at the conference?

I am very much looking forward to ‘talking shop’ with other Psychometricians and sharing best practices with others in the utilities industry and other companies alike!

Thank you, Wendy for taking time out of your busy schedules to discuss your session with us!

palm tree emoji 2If you have not already done so, you still have a chance to attend this important learning event. Click here to register.

 

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